Privacy Policy

Last Updated: September 6, 2025

Guarding the privacy and safety of your data is very important to us. This Policy explains what information we collect, how we use and share it, and the choices you have. By using our website, you agree to the practices described here.

What We Collect and Why

We collect information when you provide it directly, when you shop or browse our site, and from affiliates and trusted partners. We comply with applicable privacy laws regardless of how we obtain your data.

Categories, purposes, and sources

• Identifiers (name, email, shipping/billing address, phone number, username/account ID)

  • Purpose: account creation and authentication, order processing and delivery, customer service, order updates, personalization, fraud prevention.
  • Sources: provided by you at registration/checkout or subscription; portions may be confirmed with affiliates/service partners (e.g., address verification).

• Personal characteristics (e.g., skincare preferences, age range, self-identified gender)

  • Purpose: product recommendations, personalized content, new product development.
  • Sources: voluntarily provided (profile, surveys, preference selections).

• Commercial information (payment details, purchase history, items viewed/added to cart, reviews)

  • Purpose: complete transactions, support, suggest products, improve offerings, marketing and promotions.
  • Sources: your orders, browsing, reviews; some aggregated data from affiliates or payment processors.

• Internet/network activity (IP address, device info, on-site browsing behavior, approximate location)

  • Purpose: site functionality, remembering preferences, relevant content/ads, traffic analytics, security and fraud prevention.
  • Sources: collected automatically via cookies or similar technologies; may be supplemented by analytics/advertising partners.

• User-generated content (reviews, photos, social posts)

  • Purpose: display testimonials, community engagement, security.
  • Sources: provided by you on our site or through campaigns/events.

• Communications (emails, chat logs, customer service inquiries)

  • Purpose: respond to inquiries, provide support, service messages and promotions, service improvement.
  • Sources: when you contact us via email, chat, or support channels.

• Inferences (preferences/interests or likely purchasing behavior derived from other data)

  • Purpose: better recommendations, audience insights, product improvement, marketing/analytics.
  • Sources: developed by us from your interactions; may be supplemented by affiliates/partners.

How We Share Your Data

We do not transfer your personal information to third parties in exchange for money and we will not do so. Some state laws may treat certain data sharing (e.g., for targeted advertising) as a “sale” even when no money is exchanged.

We may share information as follows:

Affiliates

With companies under common ownership/control for purposes consistent with this Policy (e.g., analytics, support, marketing).

Service Providers / Processors

With contracted partners who operate our business (payment processing, order fulfillment and shipping, hosting, analytics, marketing support, security). They may use your information only to provide contracted services and are not permitted to “sell” it.

Third Parties

Where necessary and permitted by law, e.g.:

• Payment networks, banks, and fraud-prevention partners.
• Advertising and marketing partners to deliver relevant ads and offers.
• Technology providers to improve functionality and user experience. Some third parties may use your data to provide services directly to you (e.g., your card issuer).

Personal vs. Anonymized Information

We maintain both personal information (identifies or can reasonably be linked to you) and anonymized information (cannot reasonably be linked to you). We may share anonymized information for business, analytics, or research.

Cookies and Similar Technologies

We use cookies, pixels, and similar tools to operate the site, remember preferences, analyze traffic, and provide relevant ads. You can manage cookies through your browser settings; disabling cookies may affect site functionality.

Data Security

We use technical, organizational, and physical safeguards to protect your information. Where appropriate, we encrypt and/or anonymize data, and we limit internal access to those who need it to perform their work.

Your Choices

• Marketing communications: You can unsubscribe using the link in our emails or by contacting us.
• Access, correction, deletion: Depending on your location, you may request access to, correction of, or deletion of your personal information.
• Opt-outs: Where required, you may opt out of certain targeted advertising or data sharing by contacting us.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete it promptly except where necessary to protect the child’s safety or as required by law. Individuals under 18 may request deletion of information they provided through our website; we will make reasonable efforts to comply, though complete removal from all systems may not always be possible.

Do Not Track

There is no universally accepted standard for DNT signals, so our site does not currently respond to them.

Policy Changes

We may update this Policy from time to time. Updates will be posted here with a new “Last Updated” date.

Contact Us

Questions about this Privacy Policy or your data?

• Email: info@glowlab.me
• LINE ID: bkklov2
• KakaoTalk: rama9
• Business Address: 301, 16 Gwanak-ro 14na-gil, Gwanak-gu, Seoul, Republic of Korea (서울특별시 관악구 관악로 14나길 16 301호)

If you no longer wish to receive marketing communications, please use the unsubscribe link in our emails or contact us through one of the channels above. You may also request a copy of this Policy in an alternative format by contacting us.