GLOW LAB Returns & Refund Policy

We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

• Eligible items: We accept returns for both defective and non-defective products.
• Product condition: Only new, unopened items are eligible for return.
• Return window: Returns must be requested within 30 days from the order date.
• Exchanges: Exchanges are accepted for eligible items.

2. Countries Covered

This return policy applies to customers in Malaysia, Thailand, and the Philippines.

For more information, please visit: https://glowlab.me/policies/refund-policy

3. Return Method & Fees

• Return method: By mail.
• Return label: Download and print label — THB 100.
• Processing fee: THB 300 will be deducted from your refund.
• Refund timing: Refunds are processed within 15 days after we receive the returned package.
• Return shipping: Customer pays the return shipping costs.

4. Return Package Issues

If your return package is unclaimed, refused by the recipient, or returned due to an incorrect address:

• Contact our Customer Support team within 14 days from the order date.
• Additional shipping charges may apply for re-delivery.

5. Important Notes

• All returned products must include the original packaging and proof of purchase.
• We reserve the right to refuse a refund if the returned item does not meet our return requirements.
• Refunds will be issued to the original payment method only.
• No restocking fees.
• No final-sale item designation unless specifically stated on the product page.

6. Contact Us

For questions or to initiate a return, please contact:

📧 Customer Support: info@glowlab.me